AI agents that run your processes — not just answer questions.

A chatbot answers questions. A Power Automate flow follows fixed rules. An AI agent does both and more: it understands free text and documents, decides which steps to take, uses your systems through flows and connectors, and asks a person when it is unsure.

It runs inside your Microsoft 365 tenant, uses your existing permissions and security, connects natively to Power Automate, Dataverse, Dynamics 365, SharePoint and Teams, and offers more than a thousand connectors. That makes it the fastest, safest way for most Microsoft-based companies to put agents into production.

Copilot Studio is licensed by consumption (pay-as-you-go or prepaid capacity), and some scenarios are included with Microsoft 365 Copilot licences. We estimate the monthly cost for your expected volume during the discovery workshop.

No. With Microsoft's enterprise services, your prompts and data are not used to train the foundation models, and agents only see what their connections and users are permitted to see.

Each agent has defined tools and permissions, approval steps for sensitive actions, full activity logs and analytics. We start with a person reviewing the agent's work and increase autonomy as results prove reliable.

Agentic AI describes AI systems that do not just answer questions but plan and carry out tasks: they break a goal into steps, use tools such as Power Automate flows, connectors and APIs, check the result and ask a person when needed. In the Microsoft ecosystem, agentic AI is built mainly with Copilot Studio and Microsoft Foundry.

Through Copilot Studio and Power Automate connectors, an agent can work with Dynamics 365, Dataverse, SharePoint, Outlook, Teams and Excel, and with ERPs, e-shops and other systems through REST APIs or MCP servers. When a system has no API, a computer-using agent can operate its user interface.

Not necessarily. Agents built in Copilot Studio can be published to Teams, your website and other channels and are paid for by usage through Copilot Studio capacity. Users who already have Microsoft 365 Copilot can use many agent scenarios within their licence. We recommend the most economical combination for your case.

Yes. Copilot Studio agents can understand and answer in many languages, including English, Greek, German, French, Spanish and Italian. During the pilot we check language support for the features you need and test the quality of the answers in each language.

Microsoft 365 Copilot is the AI assistant inside Outlook, Teams, Word and Excel that helps each person with their own work. Copilot Studio is the tool for building your own agents – agents that follow your processes, use your data and act in your systems. Agents built in Copilot Studio can also be made available inside Microsoft 365 Copilot and Teams.

Yes. Copilot Studio agents can use SharePoint sites, uploaded files, public websites and Dataverse tables as knowledge sources, and show where each answer comes from. With SharePoint sources and signed-in users, answers respect each user’s existing permissions.

We monitor conversations, resolution rates and hand-overs to people with Copilot Studio analytics, update knowledge and topics as your business changes, and review the results with you every month. A support agreement covers fixes, new Microsoft features and small improvements.

A good first agent handles a frequent, well-understood request with a clear owner – for example order-status questions, HR or IT requests, quote preparation or sorting incoming emails and documents. We score your candidates on volume, effort saved and risk in the discovery workshop and start with the one that pays back fastest.

Yes. Copilot Studio agents can be published on your website, in Microsoft Teams and Microsoft 365 Copilot, in mobile apps and other channels. Customer channels such as WhatsApp, SMS and voice are available through Dynamics 365 Contact Center, where the agent can also hand the conversation to a person.

Yes. Autonomous agents start from triggers – a new email, a new record in Dynamics 365, a file in SharePoint or a schedule – and carry out the task in the background. Each agent works within the permissions and tools we give it, and sensitive steps can still require human approval.

Copilot Studio runs within Microsoft’s enterprise data protection commitments, and we design each agent with data minimisation, clear information that users are talking to an AI, logging and human oversight. We help you document the agent for your GDPR and AI Act obligations; for a final legal opinion, your legal adviser or DPO should review it.

Yes. Winsolv is a Microsoft partner in Athens that builds AI agents for business with Copilot Studio — from an AI chatbot for business websites to AI process automation in the back office. We work with companies in Greece and worldwide, remotely or on-site, in English and Greek.